Politique de remboursement

To ensure a smooth and efficient return process, please review the following policy details carefully. We are committed to providing a professional and transparent service for all our customers.

Eligibility for Returns

We accept returns under the condition that the item is unused and remains in the exact same state as when you received it. It is mandatory that the original packaging is retained and included with the return. Items that show signs of use, damage, or are missing their original packaging may not be eligible for a refund.

Return Timeframe

You have 30 days from the date of delivery to initiate a return request. Requests made after this period may not be accepted. Please ensure you contact us within this window to start the process.

How to Initiate a Return

To begin your return, please send an email to zoom-beetles1i@icloud.com. In your email, include your order number and details about the item you wish to return. Please note: You must send an email to this contact address to obtain the return shipping address and further instructions. Do not ship items back to us without receiving these specific instructions first.

Refund Processing

Once we receive your returned item and verify that it meets the return conditions, we will process your refund. The refund will be issued within 7-14 business days. The time it takes for the funds to appear in your account may vary depending on your payment method and financial institution.

If you have any questions or require assistance regarding your return, do not hesitate to contact our customer support team at the email address provided above.